Terms and conditions of sale

I. The quotation

The work will only start once the "Quotation", established by ourselves, has been returned to us and signed with your name and address. This will constitute your agreement authorizing the use of our services in the treatment of your "Source documents".
A quotation is established only after the submission of a source document, a sample of a source document and/or through the simple description of a document which does not necessitate actions of a specific nature.
A quotation has the validity of 15 days starting from the date of issue unless otherwise informed. The quotation can be modified at any moment by ourselves and in particular concerning changes or modifications to the source document(s).

II. Delivery

Delivery deadlines are stipulated in writing between the parties before the commencing of the work except otherwise indicated by ourselves. The deadlines can be modified by written agreement between the two parties.

III. Payment

A minimum rate per language combination can be invoiced for each translation ordered. Invoices must be paid in Euros, within a 30 day deadline, from the date of invoicing. We may request a down payment of 30 % concerning large orders.

IV. Our responsibility and our obligation

1. We are responsible for the quality of our translations where they are utilized in the form in which they were delivered without any modification whatsoever. Except for written or verbal agreement, we cannot guarantee that the translated documents perfectly correspond to your expectations and requirements in terms of precision and exactness or that they are exempt from all error.
2. In the event of a clear error in the translated document(s), the work should be once again submitted to our translators for correction, this service will be at our charge. All complaints and disputes concerning flagrant errors in the translated document(s) must be made in writing within 15 (fifteen) days following delivery. No complaint in regards to this subject will be taken into consideration after this period and we shall not be held responsible in this case.
3. The errors perceived and corrected by Genesis Traduction cannot be seen as justification for the non- payment of the invoice in its entirety.
4. We are entirely responsible for the choice of our translators in terms of qualifications, skills, experience and, above all, the capacity to offer quality services.

Applicable jurisdiction

The judicial relations between the client and our association are governed by French law. The present ‘Conditions’ have a contractual value between our association and the client signatory of the quotation. All agreed orders will suppose the prior full acceptation by the client of the present general conditions.
In the event of dispute concerning the present general conditions then the original French text shall prevail.